NIHA© is responsible for your order from placement, to production and packaging. Once your order has been handed over to the shipping carrier, our responsibility ceases.
Thus, any items damaged in shipping must be addressed with the shipping carrier themselves.
If your order is returned to us due to being undeliverables, a reshipment fee, 110% of the initial shipping charge, will be required.
Please include a phone number with your order so that you may be easily contacted in the event that there is a problem with delivery.
SHIPMENT TRACKING NUMBERS
As NIHA© custom creates its products per individual order, shipment tracking numbers are not available until production is completed. You may be able to track your order with the carrier provided.
TURNAROUND TIMES
Standard NIHA© Models are delivered within 5-7 days of confirmed purchase.
Custom NIHA© Models shipping times are post design process.
In the event that we are unable to complete production within the specified time frame, we will accommodate for the additional time spent on production with a faster shipping method so that you can still receive your order on/around the estimated delivery date.
Please keep in mind that we do not guarantee delivery dates, the date you are provided with is simply an estimate.
On rare occasions, where the print output may not meet our quality control standards, we’ll have no choice but to reprint your order, causing delays.
CUSTOMS POLICY FOR INTERNATIONAL ORDERS
Customs policies vary widely from country to country. NIHA© does not have control over these fees, nor can we predict the exact cost of these fees.
Thus, we are not responsible for informing you of the specific fees that may apply; it is your responsibility, as the customer and the importer, to check what your country’s requirements are for all customs fees, before placing your order.
Please also be advised that when customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
